| Careers

Marketing Automation

Join the team behind the UK's fastest-growing marketing automation platform!

Whether it's tech, finance, marketing, or sales, we've got huge growth plans and are always on the lookout for top talent!




Our Mission and Values


Our culture revolves around our people and for us, a CV is only half the story. We're interested in speaking to people who want to help us grow our business, and in return, we'll offer a rewarding career, full of opportunity and development.  We give our employees a voice to share their ideas and opinions so that everyone has a say in shaping our future.

Flexible working culture
Additional benefits
Competitive salary
Excellent growth potential

Commercial & BI Analyst

Summary of Position:

The role is an integral part of the finance team & is responsible for supporting the Finance Director & management team to drive business growth and underpin company objectives taking a data-driven & analytical approach. 

The Analyst is accountable for the validity, integrity, and accessibility of the company data. The role is to proactively develop and maintain reports & dashboards, using analytics skills & tools to provide key insights and use the data to identify process improvements. 

The Analyst will support the business to understand and analyse needs and trends and prioritise requirements, through assessing, designing, testing, and implementing agreed solutions.


Primary Responsibilities:

• Support the Finance Director (and ELT) to hold all departments to account by using data to provide objective feedback & MI.

• Define, implement & maintain Daily, Weekly & Monthly recurring data analysis tasks, including working with key stakeholders across all departments to provide important business insight,

• Build & maintain company dashboard and reports, ensuring consistency to provide real-time insights across all layers within the organisation.

• Use a data-driven approach to suggest process changes to help improve efficiency & performance across the business. 

• Compile data and findings into reports and presentations that help the ELT to understand the findings and back better business decisions. 

• Assess the business & reporting tools used within the business, propose and implement improvements.

• Analyse key themes using data from a wide range of sources and identifies possible impacts on the business.

• Build complex frameworks to fully assess the scope and context of short-term and long-term business needs. 

• Analyse and evaluate the feasibility/relevance of proposals for complex products/services. 

• Develop innovative solutions by integrating and analysing complex and diverse information sources. 

• Identify shortcomings, suggesting and in collaboration with project owners, implement improvements to existing business practices.

• Working cross-functionally and partnering with Heads of Product, Tech, Customer Success, Sales, Marketing & Finance


Person Specifications:

Qualifications, Skills & Experience

• The ideal candidate will be educated to degree level in a suitable subject 

• Experience in Power BI/Tableau/SQL, or similar reporting tools.

• Experience in using complex Excel formulas

• Experience in data analysis & insights

• Confident explaining complex information to others  

• Project management exposure

• SaaS KPI analysis is advantageous however non-essential. If no SaaS experience, need to be able to demonstrate an understanding of what SaaS is and an interest in it.


Qualities and Attitude:

• Good client-facing skills  

• Organised and structured with an attention to detail 

• Solid documentation skills 

• Excellent requirements gathering experience 

• An ability to understand and work cross-functionally

• Self-motivated with a passion for getting the job done


Send your CV and covering letter to careers@force24.co.uk or click on the button below!






 



Customer Onboarding Executive

Summary of Position:

The goal of the Customer Onboarding Executive is to ensure our customers launch Force24 successfully, adopt it into their organisation, and achieve the results and value they want in partnership with the Customer Success and Consultancy teams. 


You will be responsible for all our customer onboarding, from initial introductions through to handovers to the consultancy team.


Primary Responsibilities:

• Assist the onboarding of new customers, on time and to standard.

• Maintain accurate records and document customer service actions in Pipedrive.

• Work with the wider Customer Success team to ensure that problems are resolved to the customer's satisfaction as quickly as possible.

• Taking ownership of customers' issues and following problems through to resolution.

• Work to achieve KPIs in line with business success measures e.g., time to onboard.


Person Specifications:

Qualifications and Training:

• No formal qualifications required.


Experience:

• Experience of working in a fast-paced, changeable environment.

• Minimum of 1 year in an account management or similar role.


Qualities and Attitude:

• Tech-savvy with an interest in the fast-paced changes it can offer.

• Strong communicator with excellent written and oral skills.

• Organised, diligent, and meticulous with strong attention to detail.

• Great interpersonal skills with the ability to communicate with people across every level of a business and in a variety of sectors.

• Analytical thinker with the ability to understand the root cause of an issue.


Send your CV and covering letter to careers@force24.co.uk or click on the button below!






 



Integrations Tester

Summary of Position:

Our Integrations Tester conducts structured testing of implemented requirements for our customers alongside the specification from either the Integrations Analyst or BI Developers. This will require implementation and management of regular testing for functional and non-functional specifications to aid in a sign-off process end to end from client to platform to ensure data integrity is held.


Primary Responsibilities:

• Regular planned testing of implemented integrations against a requirement to ensure all are met to sign off or feedback to implementor to amend and retest.

• Detect bugs and issues that would occur at later stages not seen in the initial testing for sign-off to prevent delayed issues.

• Assist in the build automation of testing for scale paint by numbers integrations.

• Build reports as needed for issues that arise for ongoing tracking and review.

• Escalate strategic or application changes as required.

• Create and maintain test cases and documentation for unit testing to ensure potential issues can be fully tested for and remedied before go-live with clients sign off. This will need to ability to design and manage test cases as travel is made and growth opens new gaps.


Person Specifications:

Qualifications and Training:

• Technical qualification or hands-on experience in automated and standard testing.

• GCSE / HND equivalent in English and Maths above a C standard.

• Qualifications/experience in relation to QA and formal test processes. 


Experience:

• Experience in a similar database testing environment with any skills such as Hadoop.

• Experience in complex unit testing for structured feedback and retest.

• Experience in design test plans, test strategies, writing test cases, and executing said cases.

• Experience in briefing technical changes based upon the tests as 'stories'. 


Qualities and Attitude:

• Comfortable in providing feedback, pushing for quality on issues found, and not accepting of issues that will further occur.

• Ability to work with an agile mindset to approach complicated tasks whilst also keeping a close eye on day to day without having fatigue to miss issues, nothing to be assumed. 

• Strong communicator, both verbally and written, comfortable with challenging up and across.

• Self-motivated with a strong work ethic.


Send your CV and covering letter to careers@force24.co.uk or click on the button below!






 



Integrations Analyst

Summary of Position:

Leading in the onboarding of clients from multiple sources such as CRMs, CMS, and API-based technologies, the Integrations Analyst works with internal teams and customers to merge data to a single structured destination, utilising systems such as workflow data integration.   


This role requires a significant amount of collaboration with internal and external stakeholders and partners to ensure targets and outcomes are achieved.

 

Primary Responsibilities:

• Assist BI Development team as needed to aid in requirement gathering when there are large and complicated requirements.

• Work with off-site partners and suppliers to aid in the maintenance of systems and offload and manage jobs that require building with a strong understand and guidance in how it will be achieved.

• Work with the Customer Success team on customer calls to aid in solutions to issues as they occur to then make necessary changes in the systems, liaising with our suppliers and developers where needed to uphold SLAs on behalf of our customers.

• Work in collaboration with the Customer Success team to aid in the technical implementation and understanding of how best to work with data sets to then consolidate and process into the application using either workflow or API-based technologies.

• Leading and maintaining the use of our Workflow system to connect customers' data to the application.

• Analysing issues with regards to CRMs to the structure of the destination and its boundaries to be used as per requirement.

• Working with outsourced IPAs and Development partners to ensure swift delivery of the standard connections.

• To have a hands-on approach to support at 2nd line and to implement more complex integrations, especially within the workflow system.

• Work closely with the Integrations Tester to ensure requirements have been met once in a testable state end to end for client sign-off.


Person Specifications:

Qualifications and Training:

• Batchelors degree or data / engineering related qualifications 

• Qualifications or experience with regards to data and GDPR related issues such as processing rules, long term store and legitimate interest rulings.


Experience:

• Knowledge and practical use of integration with a range of CRM systems.

• Knowledge of applications of microservices and APIs.

• Understanding of related security to DATA and its processing and transmission.

• Understanding of IPAS systems and the requirements/boundaries.


Qualities and Attitude:

• Ability to digest requirements from multiple areas with regards to data to consolidate and lead relevant implementors to deliver

• Strong problem solver with the ability to find root cause issues.

• Proactive approach to areas related to the platform.

• Excellent team player with the ability to communicate across all levels of the organisation.


Send your CV and covering letter to careers@force24.co.uk or click on the button below!






 



Senior Project Manager - Customer Success

Summary of Position:

As a senior project manager, you will look after a small team of project managers whilst undertaking your own set of projects and leading by example. You will plan and oversee all aspects of a project, and to meet the project's goals on time and within budget. It will require you to coordinate people, assignments and resources to bring about a successful conclusion for your clients. 


You will be the main point of contact for all key stakeholders with regards to one-off and ongoing projects.  These will include the client, external agencies, internal departments and the lead consultant for the account. 


Primary Responsibilities:

• Leading a team to achieve against agreed KPIs linked to customer success.

• Support in the development KPIs to drive business continuity and growth.

• Planning, coordinate. and implement own projects whilst leading a team to do the same.

• Quality assurance and testing of customer projects to ensure success.

• Regular liaison with client, taking the lead in conversations linked to the delivery of projects.

• Ensuring projects are delivered on time and within budget.

• Managing client relationships to drive customer retention.

• Track performance and deliver evaluation and results to internal and external stakeholders.


Person Specifications:

Qualifications and Training:

• Qualified to degree level in a suitable subject such as Business, Management or Marketing or relevant time served experience in a commercial role.


Experience:

• Minimum 5 years client-facing, digital project management role.

• Prince2 (or similar) qualification is desirable. 

• Experience in working in a fast-paced, changeable environment.


Qualities and Attitude:

• Organised, diligent, and meticulous with strong attention to detail.

• Analytical approach.

• Positive, can-do attitude with the ability to influence others.

• Great interpersonal skills with the ability to communicate with people across every level of a business and in a variety of sectors.

• Self-driven to deliver with an ability to work under pressure to deadlines.

• Interest in technology with the ability to quickly understand the capabilities and limitations of new technology.


Send your CV and covering letter to careers@force24.co.uk or click on the button below!